Returns & Refunds

Return and Refund Policy for DIGITAL items

1) Returns and refunds for digital products bought on

Return and Refund Policy for digital items

For Customer from Germany:

Expiry of the right of withdrawal

If consumers buy digital content on non-physical data carriers at a distance, they have a right of withdrawal from 13.06.2014. However, the online retailer can expire the right of withdrawal before the 14-day withdrawal period has expired.


Section 356 (5) of the new version of the German Civil Code (BGB) regulates this as follows:

In the case of a contract for the delivery of digital content that is not on a physical data carrier, the right of withdrawal also expires if the entrepreneur has started to execute the contract after the consumer:
[Order process initiated]

has expressly agreed that the entrepreneur will begin executing the contract before the withdrawal period has expired and
has confirmed his knowledge that he loses his right of withdrawal by giving his consent at the beginning of the execution of the contract.

[Approval of the terms and conditions in the order process]

Valid for all other countries:

There is no right of return for digital goods of any form.